Frequently Asked Questions

Our home visit rate is $79 call-out which includes the first 30 minutes. After that, labour is $99/hr. Most repairs are completed in 1–2 hours. See our full pricing page for a complete breakdown.

Remote support is a flat $49. We connect to your computer and fix the problem while you watch. Most software issues, email problems, virus removal and settings changes can be handled remotely. See full pricing.

Business on-site support is $99 per hour. We also offer flexible managed IT packages for Western Sydney businesses. See business IT support or our managed IT services page for details.

If we cannot solve your problem, you pay nothing — including the home visit. We will always be honest upfront if a repair is not possible before charging any labour. Read our full service guarantee for the complete details.

No. Diagnosis is included in the home visit rate. We assess your device, explain exactly what is wrong and what it will cost to fix — then you decide whether to proceed. No separate diagnostic fee.

We accept bank transfer, cash and card payments. Payment is due on completion of the job, after you have seen the work done and are satisfied. GST-inclusive tax invoices provided.

Always. We never start repair work without giving you a clear upfront quote and your approval. No surprises. This is part of our service guarantee.

We repair laptops, desktops, all-in-ones and Macs. All major brands including Dell, HP, Lenovo, Asus, Acer, Apple MacBook and iMac, Microsoft Surface and more. See laptop repairs, computer repairs and Mac repairs.

Yes. We help with iPhone and iPad setup, data transfer, app issues, screen repair and battery replacement. See our iPhone & iPad help page.

Yes — Microsoft 365 setup, email migration, Teams, SharePoint and OneDrive for Western Sydney businesses. See Microsoft 365 setup.

Yes. Printer not connecting, offline errors, poor print quality, paper jams and wireless setup for all brands. See printer repair.

Absolutely — patient, plain-English help at your home. We never rush and always explain things clearly. See our dedicated seniors IT support page.

Yes — from failed hard drives, SSDs, deleted files, formatted drives and corrupted storage. See data recovery. We always confirm data is present before charging for recovery.

Yes — slow NBN, dead zones, dropouts, whole-home mesh networks and NBN troubleshooting. See networking & Wi-Fi and our home network setup service.

Yes — complete removal of viruses, malware, ransomware, spyware and browser hijackers, followed by security hardening. See virus removal and cybersecurity.

Yes — SSD upgrades transform slow laptops dramatically. All your files transfer over. See computer tune-up or read our SSD upgrade case study to see the before and after.

Yes — we check compatibility, fix any upgrade blockers and upgrade safely with all files preserved. Windows 10 reached end of support in October 2025. See Windows 11 upgrade service.

Yes — Google Nest, Amazon Echo, Apple HomePod, Ring doorbells, smart lighting and full home automation. See home network & smart home setup.

Call 0434 358 263, WhatsApp us, or fill in the booking form. We confirm your booking and give you an arrival window. Most bookings are same-day or next-day.

Yes — we are a fully mobile on-site service. We come to you across Western Sydney and the Hills District. You never need to bring your device to a shop. Compare this to big-box repair options — the difference in convenience is significant.

Same-day in most cases. Call in the morning and we are usually with you that afternoon. Check our service areas to confirm we cover your suburb.

All of Western Sydney and the Hills District. See our full service areas page, or go directly to Parramatta, Castle Hill, Kellyville, Blacktown or Hills District.

Ragu arrives, assesses the problem, explains what he found in plain English, gives an upfront quote, and fixes the issue — usually in the same visit. You watch everything and ask as many questions as you like. Read our about page to learn more about how we work.

Yes — a 90-day workmanship warranty on all repairs. If the same fault reoccurs within 90 days, we return at no charge. Read our full service guarantee.

Completely. We never access your personal files without your explicit instruction. You can watch everything we do. See our data privacy commitment.

Yes. TechFix Pro (ACN 679 252 165) carries public liability insurance. You are covered during every on-site visit. Read more on our about page.

We give a full upfront quote before starting. No additional charges without your approval. Our upfront pricing guarantee applies to every job.

Same-day service, home visits, direct technician contact and No Fix No Fee vs 5–10 day turnarounds at stores. See our full comparison with Officeworks, Harvey Norman and JB Hi-Fi.

Almost certainly yes. Slow laptops are caused by hard drives (fixed with SSD upgrades), accumulated startup programs (tune-up), or malware (virus removal). We diagnose on-site.

Almost always yes. Screen replacement costs $120–$350 vs $800–$1,500 for a new laptop. See laptop screen replacement or our MacBook screen repair case study.

Call us immediately. Do not enter passwords or banking details on the affected computer. See virus removal or our virus removal guide. Remote from $49.

Yes, almost certainly. Hang up immediately. If they have already accessed your computer, disconnect from the internet and call us. Read how we helped a scam victim recover.

Possibly — stop using the computer immediately. See data recovery and read our data recovery case study to understand the process.