Terms & Conditions

1. About TechFix Pro

TechFix Pro is a trading name of TechFixPro Pty Ltd (ACN 679 252 165), providing mobile computer repair and IT support services across Sydney, NSW, Australia. By engaging our services or using this website, you agree to these terms and conditions.

2. Service terms

• Quotation

  All work is quoted before commencement. Verbal or written quotes are provided prior to any billable labour. Advertised prices are indicative only and may vary depending on the scenario; the agreed quote is the price that applies.

• No Fix, No Fee

  No Fix, No Fee applies only where TechFix Pro is unable to resolve the agreed issue — that is, where a fix is not technically achievable by our technicians. It does not apply where we have diagnosed the issue and presented a working solution but the customer declines the quoted fix or pricing, cancels or repeatedly reschedules appointments, withdraws access to the premises or equipment, or otherwise prevents the work from being completed. In those cases, work already performed (including diagnosis, attendance, configuration, and hardware ordered or prepared for the job) remains chargeable. Time on site may also be chargeable where the fault is confirmed as hardware failure beyond economic repair; we will always advise you before any such charge is made.

• Acceptance & contract

  Accepting a quotation — verbally, in writing, or by paying a deposit or advance — forms a binding agreement for the quoted work on these terms. Deposits and advance payments secure parts, labour and scheduling committed to your job. Where a job is cancelled by the customer after acceptance, work already performed and hardware purchased for the job remain chargeable, and any refund of the remaining balance is at TechFix Pro's discretion.

• Hardware purchases & deposits

  Hardware is only ordered once the agreed upfront hardware cost has been paid. Once agreed and paid for, hardware purchased for your job is not refundable for change of mind or cancellation under any circumstances. Where TechFix Pro agrees, at its discretion, to take hardware back, a restocking fee of 25% of the hardware price applies. This does not affect your rights for hardware that is faulty or has a manufacturing defect, which will be repaired, replaced or refunded in line with the manufacturer's warranty and the Australian Consumer Law.

• Customer cancellation after acceptance

  If the customer cancels a job after accepting a quote, TechFix Pro may charge for work completed to date, hardware purchased or configured for the job, and attendance already made, before refunding any remaining balance.

• Payment

  Payment is due on completion of work. We accept cash, bank transfer and major credit/debit cards. A tax invoice (GST inclusive) is provided on request.

• Cancellation

  Same-day cancellations of on-site appointments (within 2 hours of scheduled time) may incur a $25 cancellation fee.

• Remote sessions

  Remote support sessions are billed from $99 per hour. If the issue cannot be resolved remotely and an on-site visit is required, the first hour's remote fee is credited toward the on-site charge.

Nothing in these terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law. Where that law applies, these terms operate alongside it.

3. Data and confidentiality

We treat all customer data with the utmost care and confidentiality. However:

• We strongly recommend customers back up all data before any repair work commences.
• TechFix Pro is not liable for data loss that occurs during the course of a repair unless caused by our direct negligence.
• We will never access, copy or disclose customer files, documents or data beyond what is necessary to perform the agreed service.
• All data recovery work is undertaken on a best-effort basis. Success cannot be guaranteed for physically damaged media.

4. Warranty on repairs

Parts supplied by TechFix Pro carry a 90-day warranty against defects. Labour is warranted for 30 days from the date of service for the same fault. Warranty is void if the device has been tampered with by a third party after our repair. Accidental damage is not covered under warranty.

5. Limitation of liability

To the maximum extent permitted by Australian Consumer Law, TechFix Pro's liability for any claim arising from our services is limited to the amount paid for the specific service. We are not liable for indirect, consequential or economic loss, loss of data, or loss of business arising from our services or any failure thereof.

Nothing in these terms limits any rights you have under the Australian Consumer Law.

6. Website use

The information on this website is provided in good faith for general informational purposes. TechFix Pro makes no warranties about the completeness or accuracy of the content. We reserve the right to update or remove content at any time.

7. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

8. Contact

For questions about these terms, please contact us: