Privacy Policy

1. Who we are

TechFix Pro is a trading name of TechFixPro Pty Ltd (ACN 679 252 165), a mobile IT support and computer repair service operating across Western Sydney, NSW, Australia. We are committed to protecting the privacy of our customers and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, please contact us at book@techfixpro.com.au or call 0434 358 263.

2. Information we collect

We may collect the following personal information:

• Name and contact details (phone, email, suburb)
• Details of the IT issue or service requested
• Payment information (processed securely — we do not store card details)
• Device information relevant to the service provided
• Website usage data via Google Analytics (anonymised)

3. How we use your information

We use your information to:

• Provide and communicate about IT support services
• Process payments and issue invoices
• Respond to enquiries and follow up on completed work
• Improve our services and website
• Comply with legal obligations

We will not use your personal information for direct marketing without your consent, and we will never sell your information to third parties.

4. How we store and protect your information

Your information is stored securely. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. We retain your information only as long as necessary to provide our services or as required by law.

5. Disclosure to third parties

We do not share your personal information with third parties except where required to deliver our services (e.g. payment processors), where required by law, or with your explicit consent. We may use Google Analytics to understand website traffic — this data is anonymised and does not identify individuals.

6. Your rights

You have the right to request access to, correction of, or deletion of your personal information held by us. To make a request, contact us at book@techfixpro.com.au. We will respond within 30 days.

7. Cookies

Our website uses cookies for analytics (Google Analytics) and to improve your browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.

8. Changes to this policy

We may update this privacy policy from time to time. The current version will always be available at techfixpro.com.au/privacy.