The TechFix Pro Guarantee
No Fix, No Fee. 90-day warranty. Complete data privacy. Upfront pricing. Every job, no exceptions. Applies to all services across all Western Sydney suburbs.
No Fix
No Fee
90-Day
Warranty
Upfront
Pricing
Data
Privacy
No Fix, No Fee — on every job
- If we cannot solve your problem, you pay nothing — including the home visit cost.
- We will always be honest with you upfront if a repair is not technically possible or economically worthwhile before spending any of your money.
- No diagnostic fee. No call-out charge. No payment of any kind if the problem is not resolved. See our full pricing.
- Applies to laptop repairs, computer repairs, virus removal, data recovery, networking and all other services.
90-Day Workmanship Warranty
- All repair work carries a 90-day workmanship warranty from the date of repair.
- If the same fault reoccurs within 90 days, we return and fix it at no additional labour charge.
- Parts carry their own manufacturer warranty — most replacement screens, batteries and storage components carry a 6–12 month manufacturer warranty.
- This warranty covers: laptop repairs, screen replacements, Mac repairs, SSD upgrades and all hardware work.
Your Data — Completely Private
- We never access your personal files, photos, documents, messages or accounts without your specific, explicit instruction.
- We never store, copy or transmit any personal data from your device.
- You can watch everything we do on your computer at all times — we encourage it.
- Passwords: we never ask you to give us your passwords. For any account access required, you enter the password yourself.
- All data handled in accordance with the Australian Privacy Act 1988. Read our privacy policy.
Upfront Pricing — Always
- We give you a clear quote before starting any work. See our full pricing.
- If additional faults are found mid-repair, we stop, explain and get your approval before any additional cost. We never proceed without agreement.
- No hidden fees. No after-the-fact additions. The price quoted is the price you pay.
- GST-inclusive tax invoices provided for every job.
Satisfaction Guarantee
- We do not leave until you are satisfied. If you have questions after the repair, we take the time to explain.
- If something is not right within 48 hours of a repair, call us and we will come back — no questions asked.
- Our 4.9-star Google rating across 47 reviews reflects this commitment.
- Read our case studies to see real outcomes from Western Sydney customers.
Our commitments — in plain English
TechFix Pro (ACN 679 252 165) provides computer repair and IT support services across Western Sydney, NSW. Every job is carried out by Ragu Karthigesan — read more on our about page.
All repair work carries a 90-day workmanship warranty. Our No Fix, No Fee guarantee applies to all service categories. If we cannot resolve the stated problem, no charge of any kind is made.
All personal data is handled in accordance with the Australian Privacy Act 1988. See our privacy policy. Prices are quoted upfront and include GST.
Book with complete confidence
No Fix No Fee. 90-day warranty. Your data stays yours. Same-day Western Sydney.